FAQs

Q1: How do I get started with the security license process?
A: You begin by enrolling in a certified Level II or Level III training course through Strategic Protection Solutions. This can usually be done online or in person, depending on your preference and course availability.

Q2: What is the difference between Level II, III, and IV training?
A:

• Level II: Basic non-commissioned security officer training (unarmed).
  
  
• Level III: Commissioned security officer training (armed).
  
  
• Level IV: Personal Protection Officer (PPO) training (for bodyguards).
  Each level builds upon the previous and requires successful completion of the prior level before advancing.
  
  

Q3: What are the requirements to take the course?
A: You must:

• Be at least 18 years old.
  
  
• Be a legal U.S. resident or eligible to work in the U.S.
  
  
• Have a valid government-issued ID.
  
  
• Not have any disqualifying criminal convictions (background checks will be conducted).
  
  
• Be mentally competent.
  
  

Q4: Do I need a high school diploma or GED?
A: No, the TXDPS PSB does not require a diploma or GED for licensing, but some employers may prefer it.

Q5: What happens after I complete the training course?
A: After successfully completing the course:

1. You will receive a certificate of completion.
   
   
2. You must then submit a license application through the TOPS (Texas Online Private Security) portal.
   
   
3. You’ll pay the licensing fee and schedule a fingerprinting appointment.
   
   

Q6: How do I submit fingerprints?
A: Fingerprints must be submitted via IdentoGO using the service code provided in the TOPS application process. This is required for your background check.

Q7: How long does the licensing process take after I apply?
A: Typically, the TXDPS will process your application within 2–4 weeks, but this may vary depending on background check results.

Q8: Can I work while my license is being processed?
A: You cannot work as a security officer until you receive your license from TXDPS unless your employer provides you with a Letter of Conditional Employment and follows strict guidelines.

Q9: Will I receive a physical license card?
A: Yes, once approved, TXDPS will issue your license, which includes your security officer card with your license number and expiration date.

Q10: How long is my security license valid?
A: Most licenses are valid for 2 years. You will need to renew before it expires by completing any required continuing education and reapplying through TOPS.

Q11: What if I want to carry a firearm?
A: You must complete Level III Commissioned Officer Training and qualify with a firearm. You’ll also need to pass a shooting proficiency test and meet additional licensing requirements.

Q12: Who can I contact if I have issues during the process?
A: You can reach out to Strategic Protection Solutions support staff for help, or contact TXDPS PSB directly at 512-424-7293 or through the TOPS website. security licensing division for official guidance.